I am sure you are familiar with these messages:
“An unknown error occurred, please try again”
“Page not available”
“HTTP Error 503 – Service unavailable”
“Null pointer exception”
With a little over 2 months into my new job, several customer briefings, here I am, enlightened already with the concepts and importance of “performance”. I am referring to the performance of enterprise systems and applications.
I am beginning to realize that the bigger threat comes from within –Under-performance! No matter how compelling your offering is, a small issue (could be anywhere) can lead your customer out of the door, without a sale. This is what under-performance can do to you; hit you hard, much worse than your competitors.
Pick any – football, basketball, tennis, cricket, ice hockey or any other sports. I am sure your mind has gathered a few associated names already. Roger Federer, LeBron James, Lionel Messi, Sachin Tendulkar… All world-class payers within their domains.
Allow me to share my observations and thoughts influenced by a book from the bestseller author Malcolm Gladwell.
Consistency and Performance!